Shipping & Returns Policy

Our Shipping Promise

At PeppermintCoffeeScrub.com, we believe shopping should be simple and worry-free. That's why we offer completely free shipping on every order within the continental United States. No minimum purchase required, no hidden fees, no exceptions!

Shipping Coverage and Delivery

Shipping Zone	Delivery Time	Cost
Continental United States	5-7 business days	FREE
Alaska & Hawaii	7-10 business days	Additional shipping charges apply
International	Varies by destination	Calculated at checkout

Order Processing and Fulfillment

We take pride in fast, efficient order processing to get your products to you as quickly as possible:

• Processing Time: Orders are processed within 1-2 business days
• Cutoff Time: Orders placed before 2:00 PM are typically processed the same day
• Weekend Orders: Orders placed on weekends begin processing the next business day
• Holiday Processing: No processing occurs on federal holidays

Our No-Questions-Asked Return Policy

We stand behind every product we sell with our industry-leading return policy. Your satisfaction is our top priority, and we want you to shop with complete confidence.

How to Return Your Order

Returning products is incredibly simple with our streamlined process:

1. Contact Us: Call 888-555-1212 or email help@peppermintcoffeescrub.com
2. Get Your Return Authorization: We'll provide a Return Authorization Number and instructions
3. Package Your Return: Pack the item securely (original packaging preferred but not required)
4. Ship It Back: Send to our returns address using any shipping method you prefer
5. Receive Your Refund: Full refund processed within 3-5 business days of receipt

Return Shipping Costs

While we offer free shipping on all outbound orders, return shipping costs are the responsibility of the customer unless the return is due to our error (such as sending the wrong product or a defective item). We recommend using a trackable shipping method for your protection.

Refund Processing

Once we receive your returned item, we process refunds quickly and efficiently:

• Processing Time: 3-5 business days after we receive your return
• Refund Method: Original payment method used for purchase
• Refund Amount: 100% of purchase price (excluding original shipping costs for non-continental US orders)
• Confirmation: Email confirmation sent when refund is processed

International Shipping

We're happy to ship internationally to most countries worldwide. International shipping details:

• Shipping Costs: Calculated based on destination and package weight
• Delivery Time: Typically 7-21 business days depending on destination
• Customs & Duties: International customers are responsible for any customs fees, duties, or taxes
• Returns: Same no-questions-asked policy applies (customer responsible for return shipping)

Special Circumstances

We handle special situations with care and flexibility:

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.

Wrong Address

Please double-check your shipping address before completing your order. If you need to change the address after placing an order, contact us immediately. We'll do our best to update the address, though we cannot guarantee changes once the order has shipped.

Defective Products

While rare, if you receive a defective product, we'll not only provide a full refund but also cover the return shipping costs. Quality is important to us, and we want to make things right immediately.

Order Modifications and Cancellations

Need to modify or cancel your order? No problem!

• Cancellations: Orders can be cancelled free of charge before they ship
• Modifications: Changes to orders may be possible before processing begins
• Contact Time: The sooner you contact us, the more likely we can accommodate changes

Customer Satisfaction Guarantee

Your satisfaction is our primary goal. We've designed our shipping and returns policies to remove any risk from trying our products. We want you to feel completely confident in your purchase and know that we'll always take care of you.

Business Days and Processing Schedule

Our fulfillment center operates Monday through Friday, excluding federal holidays. All processing and shipping timeframes refer to business days only. Orders placed on weekends or holidays will begin processing on the next business day.

Product Availability

While we strive to maintain adequate inventory levels, occasionally products may become temporarily out of stock. If this happens after you've placed an order, we'll contact you immediately with options to:

• Wait for the product to be restocked (with estimated timeframe)
• Substitute with a similar product (with your approval)
• Receive a full refund

Policy Updates

We may update this Shipping & Returns Policy from time to time. Any changes will be posted on this page with an updated date. We'll also notify customers of any material changes that might affect their orders or returns.